Frequently Asked Questions
Soooo, what even is a browsebase thingy?
Excellent question! A ‘browsebase video’ is a short video designed to introduce potential customers to your business brand in a visual and cinematic way. Browesbase videos are all about creating the perfect first impression, allowing them to browse your offerings to get a sense of what your business is about. And everyone should have one.
I'm not sure what style of video I need, how do I choose?
That’s why we’re here! With 25 years of experience in marketing and the video production industry, we know what works, so make sure you make the most of our expertise and ask as many questions as you need. Happy to assist!
Your videos are great, but I want to include more information and mention our latest promotions…
Ahh, now that's a different type of video. Browsebase videos are designed to introduce your business to potential customers and show them your brand and personality of your business. A browsebase video is perfect for use on Google business search results, Facebook page profiles, instagram content and front and centre on your website. A browsebase video gives potential customers a sense of who you are and what you're about so they have confidence to enquire further and be more receptive to your sales offer. Think of a browsebase video as a first date with pleasant introductions. Asking for the sale is much easier once your customers know who you are and what you’re about. For more tips on how to approach structure your marketing, get in touch for a chat.
Can I add a voiceover to my video?
A browsebase video is designed to not need a voiceover. Recent studies show that 85% of video content on social media is viewed with the sound off (often on a train on the way to work, at work, in that bathroom at work, you get the idea) so a voiceover isn't essential. You might notice lots of video online with closed captions or text on screen, these are designed for social media consumption. If you would like to use your browsebase video in other mediums and platforms or on TV, please get in touch and we can quote on producing a voice-over if required.
Do I have to pay upfront? Can you send me an invoice later?
Payment is required on booking and the whole process runs so much more smoothly. Video production is a complicated, time consuming process and our aim to simplify it as much as possible. Upfront payment allows you to access you content instantly, plus you have the assurance of our absolute 100% no-questions-asked, you'll-totally-love-it-or-you-get-all-your-money-back guarantee.
Read more about our pricing and billing.
I've just scheduled a filming appointment at my business, when can I expect my completed video?
That's great! Welcome to the browsebase family! Generally a completed video will be ready 4-5 business days from your filming date, but our aim is to pleasantly surprise you sooner that that if we can. All our videos are crafted by hand by our designers and video production team and we don't like to rush the process. That being said, our goal is to get it working for you as soon as we can.
I've just scheduled a filming appointment, what can I expect during filming?
This is the fun bit. If you've booked filming, you have a time in our schedule for one of our crew members to come to your place of business. When you completed the work request you would have given us an indication of the style of video you are needing. Our film crew member will use this work brief to capture the essence of your business as best they can. Please help them by suggesting great filming opportunities, helping to include willing staff in shots and be sure to keep them safe on your premises while they work on your video. The more help you can provide the better your video can be!
How long will filming take?
It's a good idea to allow between between 30 minutes and 50 minutes to complete a filming appointment, and this depends on a number of factors. If you business is easily accessible and you're ready to go with lots of help and enthusiasm, then filming can be a breeze! Sometimes there may be parts of your business that take more preparation to demonstrate on video. If you're ready ahead of your appointment that can allow more time for creativity and better results.
We'll have customers in our store, we can't stop trading to make a video!
No worries! We are mindful that you are an operating business and we don't want to get in the way of that, We want to document it and show off all you do! Our videos aim to be personal and cinematic, so we'll be selective of who is in each shot if we can. Any person that is featured in the video is required to sign a release form, ie staff or co-operating customers (or pretend ones, friends or family make great customers! *hint, hint). This protects both you and us incase someone was filmed and didn't wish to be. This is a quick process with a quick signature and provides peace of mind. Filming at your business might be a minor distraction but our aim to be discreet and quick!
I have multiple business locations, can you film them all?
Sure! As our name suggests, our goal is to allow potential customers a look at your business base, explore and gain an insight into your business and brand. A full corporate video would be better to cover all aspects of your business, but a browsebase video isn't designed to show everything. From a small florist location, to a large national chain, we find the best video is one that is personal and one that reflects the customer buying experience at one of your locations that reflects what you can expect from them all. If you require filming at multiple locations, then this is normally beyond the scope of our standard browsebase video, but get in touch and we work out what the extra work will cost to produce. But normally, the standard browsebase video will have you covered, not matter large or small tour operation.
I've received my video but it needs a change to be made, how do that?
We aim to get all the information we need from you beforehand and get it right the first time. But mistakes are possible, so we've made th ability to make changes easy. When you play your video on your approve page, just stop the video at the point that requires a change and click right on the video where the change is needed. You can then leave a comment for our production team to make a correction. Just remember, we keep our costs so low by limiting changes to correcting minor errors. If you need a shot change, move graphics, change styles, change music, change animations, reshoot a shot, or any other change that is beyond the scope of our standard browsebase video then we will need to quote you on the work to be completed.
I've changed my mind about a video and would like a refund.
No problem. We have made thousands of business videos and commercials over the years, and not once has our money back guarantee been needed, so we have no hesitation in offering it. We stand by our product with the huge value it offers and feel confident our product delivers real value to your business and brand, contributing to more customers and sales. We aim to deliver beyond expectations and love getting great feedback from happy customers, but we do understand that you might change your mind or have circumstances that require it, so no worries! As peace of mind for you we offer a 100% money back refund at any point in the process, but not after you have downloaded your final files. You can't keep our work and get you money back, bucko!
How do I get my finished video files?
Easy! As soon as you've viewed your video and ready to sign off on the finished artwork, download instantly by clicking the icon in the top right of your review page. When you click the button you have a selection of video formats to choose from, choose the one that suits your needs best. Or download all of them! Just remember you can only make changes to your video or request a refund before you download your final files.
Can you send me the video file on a memory stick or on data DVD?
Ha! Oh. You weren't kidding. Awks. Get in touch and we'll sort it out.
Got my files! Now what?
Brilliant! Now let's put them to work and get the word out. Everywhere. Uploading videos to your website or to social media is super easy... find a teenager and ask them. Failing that, follow our step by step guide here or email us for assistance.
OMG. I love my browsebase video! Can I use this as my TV commercial?
Yep! We can adapt our produced content for web advertising, YouTube ads, television commercials, cinema advertising, the Jumbotron™ at the MCG, you name it! Get in touch and we can provide a quote and advise of the process to modify your browsebase video for classification and creating a great commercial for your business.